Terms of Service
Effective date: June 21, 2026
PLEASE READ THESE TERMS CAREFULLY. THEY FORM A LEGALLY BINDING AGREEMENT BETWEEN YOU AND ALLOYVERSE LLC. SECTION 24 CONTAINS A BINDING ARBITRATION PROVISION AND A WAIVER OF CLASS ACTIONS AND JURY TRIALS. SECTION 10 (LIMITATION OF LIABILITY) AND SECTION 20 (DISCLAIMER OF WARRANTIES) LIMIT OUR LIABILITY AND DISCLAIM WARRANTIES. BY ACCESSING OR USING THE SERVICE, YOU AGREE TO THESE TERMS.
1. Agreement to Terms
These Terms of Service ("Terms") govern your access to and use of the AlloyVoice platform, website, Application Programming Interfaces (APIs), and related services (collectively, the "Service") operated by Alloyverse LLC ("Company," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
These Terms, together with any order, subscription plan, or supplemental terms we present to you, form the entire agreement between you and the Company regarding the Service and supersede all prior or contemporaneous proposals, agreements, and communications. Sections 1 through 26 govern your use of the AlloyVoice platform as a customer (a business that signs up for AlloyVoice). Section 27 contains the SMS (Short Message Service) Mobile Terms of Service that apply to account holders who opt in to receive text message notifications from AlloyVoice.
2. Description of Service
AlloyVoice provides an AI-powered voice receptionist platform that answers inbound phone calls, qualifies callers, books appointments, and syncs records to your connected systems (calendar, Customer Relationship Management or CRM, etc.). The Service includes a web dashboard for managing voice agents, reviewing call transcripts, configuring notifications, and viewing analytics. The Service also sends SMS account notifications to account holders who opt in during signup; these messages are governed by the SMS Mobile Terms in Section 16.
4. Acceptable Use
You agree not to:
• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Misrepresent the AI voice agent as a human to callers when legally required to disclose automated systems.
• Interfere with, disrupt, or attempt to gain unauthorized access to the Service or its infrastructure.
• Use the Service to make unsolicited robocalls or engage in telemarketing activities that violate applicable telecommunications regulations.
• Reverse-engineer, decompile, or otherwise attempt to derive the source code of the Service.
• Resell, sublicense, or redistribute access to the Service without our prior written consent.
• Use the Service to send SMS messages to recipients who have not provided express prior consent, or to send SMS content that violates the Telephone Consumer Protection Act (TCPA), the Cellular Telecommunications Industry Association (CTIA) Short Code Monitoring Handbook, or any carrier policy.
• Copy, modify, frame, mirror, scrape, or use automated means to access or collect data from the Service.
• Circumvent or attempt to circumvent any security or access controls, or remove, obscure, or alter any proprietary or legal notices.
• Use the Service to develop or train a competing product or service, or to benchmark it for the benefit of a competitor.
• Introduce any malware or harmful code, or use the Service in a way that infringes or misappropriates the intellectual property or other rights of any third party.
5. Call Recording and Transcription
The Service records and transcribes phone calls processed through the platform. You are solely responsible for complying with all applicable federal, state, and local laws regarding call recording and consent (including but not limited to two-party consent jurisdictions). AlloyVoice provides tools to configure recording disclosures but does not guarantee legal compliance on your behalf.
6. Data Ownership
You retain ownership of all data you submit to the Service, including call recordings, transcripts, customer information, and appointment records ("Your Data"). You grant us a worldwide, non-exclusive, royalty-free license to host, process, store, transmit, reproduce, and display Your Data as needed to provide, secure, maintain, and support the Service for you and to comply with law. We may also create and use aggregated or de-identified data derived from use of the Service to operate, analyze, and improve our products, provided that such data does not identify you, your business, or any individual. We will not sell Your Data to third parties.
7. Third-Party Integrations
The Service integrates with third-party services including Google Calendar, telephony providers (LiveKit, Twilio), email delivery services, and payment processors. Your use of these integrations is subject to the respective third-party terms of service. We are not responsible for the availability, accuracy, or practices of third-party services.
8. Payment and Billing
Certain features of the Service require a paid subscription. By subscribing, you agree to pay all applicable fees in accordance with the pricing presented to you. Unless otherwise stated, all fees are quoted and payable in United States dollars and are non-refundable once paid, except as required by law or as otherwise stated in your subscription agreement. We may change pricing on a going-forward basis with at least 30 days' notice, which will apply to your next renewal or purchase.
You are responsible for all taxes, levies, and duties associated with your purchase, excluding taxes based on our net income, and we may add applicable taxes to the amounts we charge you. Any amount not paid when due may accrue a late charge of the lesser of 1.5% per month or the maximum rate permitted by law, and you will reimburse our reasonable costs of collection. We may suspend the Service for non-payment.
9. Service Availability
We strive to maintain high uptime but do not guarantee uninterrupted access to the Service. We may perform maintenance, updates, or modifications that temporarily affect availability. We are not liable for any damages arising from Service downtime or interruptions.
10. Limitation of Liability
To the maximum extent permitted by law, Alloyverse LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from your use of or inability to use the Service. Our total liability shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
11. Indemnification
You agree to indemnify, defend, and hold harmless Alloyverse LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any applicable law, including without limitation any claims arising from SMS messages sent through the Service to recipients you collected consent from.
12. Termination
We may suspend or terminate your account at any time for violation of these Terms or for any other reason with reasonable notice. You may cancel your account at any time. Upon termination, your right to use the Service ceases immediately. We will retain Your Data for a reasonable period to allow you to export it, after which it may be deleted.
Any provisions that by their nature should survive termination will survive, including those relating to your data, intellectual property, feedback, fees accrued before termination, disclaimers of warranties, limitation of liability, indemnification, dispute resolution, and general provisions.
13. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws provisions. Any disputes arising under these Terms shall be resolved in the courts located in New York, New York.
15. Eligibility and Authority to Bind
The Service is intended only for businesses and for individuals who are at least 18 years old and who can form a legally binding contract. By using the Service, you represent that you meet these requirements. If you use the Service on behalf of a business or other entity, you represent and warrant that you are authorized to bind that entity to these Terms, and "you" and "your" refer to both you and that entity. If you do not have that authority, or if you do not meet these requirements, you may not use the Service.
16. Customer Representations and Warranties
You represent and warrant to us, on a continuing basis, that: (a) you have the legal right and authority to enter into and perform these Terms; (b) your use of the Service, and all data, content, and instructions you provide, will comply with all applicable laws, including those governing call recording, consent, telemarketing, messaging, privacy, and data protection; (c) you have obtained and will maintain all consents, permissions, and disclosures necessary for us and the Service to record, transcribe, process, store, and transmit calls and other data on your behalf; and (d) your use of the Service will not cause us to violate any law or any third party right.
17. Prohibited and Sensitive Data
You are responsible for the data and content processed through the Service in connection with your account. You agree not to submit, route, or capture through the Service any data subject to heightened legal protection unless we have agreed in writing and in advance to support it, including protected health information governed by the Health Insurance Portability and Accountability Act (HIPAA), payment card data subject to the Payment Card Industry Data Security Standard (PCI DSS), government identification numbers such as Social Security numbers, financial account credentials, biometric identifiers, or material non-public information. The Service is not designed to serve as a system of record for such data, and we have no liability arising from your submission of prohibited or sensitive data in violation of this section.
18. Intellectual Property
The Service, including all software, models, technology, designs, text, graphics, interfaces, and content we provide (other than Your Data), and all intellectual property rights in them, are and remain the exclusive property of the Company and its licensors. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the term solely for your internal business purposes. No rights are granted to you except as expressly stated in these Terms. The AlloyVoice and Alloyverse names, logos, and related marks are trademarks of the Company, and you are granted no right or license to use them.
19. Feedback
If you provide us with any suggestions, ideas, improvements, reviews, testimonials, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid license to use and exploit that feedback for any purpose without restriction, attribution, or compensation to you. All feedback is provided voluntarily and is non-confidential.
20. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL CONTENT, OUTPUTS, AND THIRD-PARTY SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND. THE COMPANY AND ITS LICENSORS AND PROVIDERS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT THE SERVICE OR ANY AI-GENERATED OUTPUT WILL BE ACCURATE, COMPLETE, RELIABLE, OR SUITABLE FOR YOUR PURPOSES. YOU ARE SOLELY RESPONSIBLE FOR VERIFYING ANY OUTPUT BEFORE RELYING ON IT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
21. No Professional or Legal Advice
The Service and any content or output it generates are provided for general business and informational purposes only and do not constitute legal, regulatory, compliance, financial, or other professional advice. You are solely responsible for determining whether and how to use the Service in compliance with the laws that apply to your business, including laws governing call recording, consent, telemarketing, messaging, and privacy. You should consult your own qualified professional advisors regarding your specific situation. Your reliance on the Service or any output is at your own risk.
22. Communications Consent
You agree that we may contact you using the email address and telephone numbers associated with your account for transactional, service, security, billing, and marketing purposes. You consent to receive such communications, which may include emails, telephone calls, and text messages, and you agree that we may use automated means to send them. Marketing communications are not a condition of using the Service, and you may opt out of them at any time by following the instructions in the message or contacting us. Message and data rates may apply, and message frequency may vary. Text message notifications are further governed by Section 27 (SMS Mobile Terms of Service).
23. Force Majeure
We will not be liable for any failure or delay in performance to the extent caused by events beyond our reasonable control, including acts of God, natural disasters, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, labor disputes, government action, utility or telecommunications failures, internet or hosting provider failures, cyberattacks, or failures of third-party services. Our time for performance will be extended for the duration of the event.
24. Dispute Resolution; Arbitration; Class Action and Jury Trial Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Informal resolution. Before starting any arbitration or proceeding, you agree to first contact us at norberto@alloyvoice.com and attempt to resolve the dispute informally for at least 30 days after written notice.
Binding arbitration. Except for the excluded claims below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be settled by final and binding arbitration administered by a recognized arbitration provider under its commercial rules then in effect. The arbitration will be conducted in the English language and seated in New York, New York, before a single neutral arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.
CLASS ACTION AND JURY TRIAL WAIVER. YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS. YOU AND THE COMPANY EACH WAIVE ANY RIGHT TO A JURY TRIAL.
Excluded claims; opt-out; time limit. Either party may bring an individual action in small claims court, or a claim for injunctive or equitable relief to protect intellectual property or confidential information, in the courts identified in the Governing Law section. You may opt out of this arbitration provision by sending written notice to norberto@alloyvoice.com within 30 days after first accepting these Terms; if you opt out, the Governing Law section governs any dispute. To the extent permitted by law, any claim arising out of or relating to these Terms or the Service must be filed within one (1) year after it arose, or it is permanently barred.
25. General Provisions
These Terms, together with any order or supplemental terms, are the entire agreement between you and the Company regarding the Service and supersede all prior understandings. If any provision is held invalid or unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force. Our failure to enforce any provision is not a waiver, and any waiver must be in writing to be effective. You may not assign or transfer these Terms or any rights under them, by operation of law or otherwise, without our prior written consent, and any attempted assignment in violation of this section is void; we may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets. The parties are independent contractors, and these Terms do not create any partnership, joint venture, agency, or employment relationship. These Terms do not confer any rights on any third party. As used in these Terms, "including" means "including, but not limited to." Section headings are for convenience only. Notices to us must be sent to norberto@alloyvoice.com, and we may provide notices to you by email or through the Service.
27. SMS Mobile Terms of Service
This Section 27 governs your participation in the AlloyVoice Account Notifications program, operated by Alloyverse LLC. It applies to AlloyVoice account holders who opt in to receive text messages and is incorporated into and forms part of these Terms. By opting in to receive text messages, you agree to these SMS Mobile Terms.
27.1 Program Description
The AlloyVoice Account Notifications program delivers transactional SMS messages to AlloyVoice account holders. Messages may include missed call summaries, new lead alerts, appointment confirmations, billing and plan updates, and security alerts such as new sign-ins. You opt in during account signup at accounts.alloyvoice.com by providing your mobile number and checking an unchecked consent box agreeing to receive SMS account notifications from AlloyVoice. Consent is not a condition of purchase. You will receive messages only after providing this express consent.
27.2 How to Cancel
You can cancel the SMS service at any time. Just text "STOP" to the number that sent you the message. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, reply START or re-enable SMS notifications in your account settings, and we will start sending SMS messages to you again.
27.4 Carriers Not Liable
Carriers are not liable for delayed or undelivered messages.
27.5 Message Frequency and Charges
Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your account activity. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
27.6 Supported Carriers
The program is compatible with all major United States wireless carriers, including AT&T, Verizon Wireless, T-Mobile, Sprint, Boost Mobile, US Cellular, MetroPCS, and Cricket Wireless. T-Mobile is not liable for delayed or undelivered messages.
27.7 Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to opt in to this program. You represent that the mobile number you provided is your own and that you are authorized to receive messages at that number.