Terms of Service
Effective date: May 20, 2026
1. Agreement to Terms
These Terms of Service ("Terms") govern your access to and use of the AlloyVoice platform, website, Application Programming Interfaces (APIs), and related services (collectively, the "Service") operated by Alloyverse LLC ("Company," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Sections 1 through 15 govern your use of the AlloyVoice platform as a customer (a business that signs up for AlloyVoice). Section 16 contains the SMS (Short Message Service) Mobile Terms of Service that apply to account holders who opt in to receive text message notifications from AlloyVoice.
2. Description of Service
AlloyVoice provides an AI-powered voice receptionist platform that answers inbound phone calls, qualifies callers, books appointments, and syncs records to your connected systems (calendar, Customer Relationship Management or CRM, etc.). The Service includes a web dashboard for managing voice agents, reviewing call transcripts, configuring notifications, and viewing analytics. The Service also sends SMS account notifications to account holders who opt in during signup; these messages are governed by the SMS Mobile Terms in Section 16.
4. Acceptable Use
You agree not to:
• Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
• Misrepresent the AI voice agent as a human to callers when legally required to disclose automated systems.
• Interfere with, disrupt, or attempt to gain unauthorized access to the Service or its infrastructure.
• Use the Service to make unsolicited robocalls or engage in telemarketing activities that violate applicable telecommunications regulations.
• Reverse-engineer, decompile, or otherwise attempt to derive the source code of the Service.
• Resell, sublicense, or redistribute access to the Service without our prior written consent.
• Use the Service to send SMS messages to recipients who have not provided express prior consent, or to send SMS content that violates the Telephone Consumer Protection Act (TCPA), the Cellular Telecommunications Industry Association (CTIA) Short Code Monitoring Handbook, or any carrier policy.
5. Call Recording and Transcription
The Service records and transcribes phone calls processed through the platform. You are solely responsible for complying with all applicable federal, state, and local laws regarding call recording and consent (including but not limited to two-party consent jurisdictions). AlloyVoice provides tools to configure recording disclosures but does not guarantee legal compliance on your behalf.
6. Data Ownership
You retain ownership of all data you submit to the Service, including call recordings, transcripts, customer information, and appointment records ("Your Data"). You grant us a limited, non-exclusive license to process, store, and transmit Your Data solely to provide and improve the Service. We will not sell Your Data to third parties.
7. Third-Party Integrations
The Service integrates with third-party services including Google Calendar, telephony providers (LiveKit, Twilio), email delivery services, and payment processors. Your use of these integrations is subject to the respective third-party terms of service. We are not responsible for the availability, accuracy, or practices of third-party services.
8. Payment and Billing
Certain features of the Service require a paid subscription. By subscribing, you agree to pay all applicable fees. We may change pricing with 30 days' notice. All fees are non-refundable except as required by law or as otherwise stated in your subscription agreement.
9. Service Availability
We strive to maintain high uptime but do not guarantee uninterrupted access to the Service. We may perform maintenance, updates, or modifications that temporarily affect availability. We are not liable for any damages arising from Service downtime or interruptions.
10. Limitation of Liability
To the maximum extent permitted by law, Alloyverse LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising from your use of or inability to use the Service. Our total liability shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
11. Indemnification
You agree to indemnify, defend, and hold harmless Alloyverse LLC and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any applicable law, including without limitation any claims arising from SMS messages sent through the Service to recipients you collected consent from.
12. Termination
We may suspend or terminate your account at any time for violation of these Terms or for any other reason with reasonable notice. You may cancel your account at any time. Upon termination, your right to use the Service ceases immediately. We will retain Your Data for a reasonable period to allow you to export it, after which it may be deleted.
13. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws provisions. Any disputes arising under these Terms shall be resolved in the courts located in New York, New York.
16. SMS Mobile Terms of Service
This Section 16 governs your participation in the AlloyVoice Account Notifications program, operated by Alloyverse LLC. It applies to AlloyVoice account holders who opt in to receive text messages and is incorporated into and forms part of these Terms. By opting in to receive text messages, you agree to these SMS Mobile Terms.
16.1 Program Description
The AlloyVoice Account Notifications program delivers transactional SMS messages to AlloyVoice account holders. Messages may include missed call summaries, new lead alerts, appointment confirmations, billing and plan updates, and security alerts such as new sign-ins. You opt in during account signup at accounts.alloyvoice.com by providing your mobile number and checking an unchecked consent box agreeing to receive SMS account notifications from AlloyVoice. Consent is not a condition of purchase. You will receive messages only after providing this express consent.
16.2 How to Cancel
You can cancel the SMS service at any time. Just text "STOP" to the number that sent you the message. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, reply START or re-enable SMS notifications in your account settings, and we will start sending SMS messages to you again.
16.4 Carriers Not Liable
Carriers are not liable for delayed or undelivered messages.
16.5 Message Frequency and Charges
Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your account activity. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
16.6 Supported Carriers
The program is compatible with all major United States wireless carriers, including AT&T, Verizon Wireless, T-Mobile, Sprint, Boost Mobile, US Cellular, MetroPCS, and Cricket Wireless. T-Mobile is not liable for delayed or undelivered messages.
16.7 Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to opt in to this program. You represent that the mobile number you provided is your own and that you are authorized to receive messages at that number.