Privacy Policy
Effective date: June 21, 2026
1. Introduction
Alloyverse LLC ("Company," "we," "us," or "our") operates the AlloyVoice platform at alloyvoice.com (the "Service"). This Privacy Policy describes how we collect, use, store, and share information when you use our Service.
By accessing or using the Service, or by providing information to us, you acknowledge and agree to the following:
• You accept the practices described in this Privacy Policy and consent to our collection, use, storage, and sharing of information as described here.
• When you contact an AlloyVoice-powered phone line, you may be interacting with an automated voice agent powered by artificial intelligence rather than a human.
• You consent to our recording, monitoring, transcription, and use of your communications through the Service, including calls, text messages, and related interactions, for the purposes described in this Privacy Policy.
• You will not provide another person's information to us unless you have their consent and they are 18 or older, and you are responsible for complying with applicable law when you do.
AI voice agents and call recording. Calls to AlloyVoice-powered phone lines are answered by AI voice agents and are recorded and transcribed. We and our service providers use these recordings and transcripts to operate, secure, and improve the Service and the underlying AI, as described in this Privacy Policy. Where a business customer operates the line you contacted, that business determines the purposes of the call data and is its controller, as described in Section 11 (Caller Privacy).
2. Information We Collect
2.1 Account Information
When you create an account, we collect your name, email address, and organization details. Authentication is handled by our identity provider (Clerk); we do not store passwords directly.
2.2 Call Data
When calls are processed through the Service, we collect and store:
• Call recordings (audio)
• Call transcripts (generated via speech-to-text)
• Caller phone numbers
• Call duration, timestamps, and metadata
• AI-generated summaries and classifications
2.3 Customer Information
Information provided by callers during conversations, including:
• Names and contact information
• Service addresses (street, apartment/unit, zip code)
• Email addresses (when voluntarily provided for appointment confirmations)
• Service requests and appointment preferences
2.4 Usage Data
We automatically collect information about how you interact with the dashboard, including pages visited, features used, and device/browser information.
2.5 Sources of Personal Information
We collect personal information from the following sources:
• Directly from you, when you create an account, use the Service, or contact us
• Automatically from your device and browser, through cookies and similar technologies
• From callers and other individuals who interact with AlloyVoice-powered phone lines
• From our service providers and integration partners that support the Service
3. How We Use Your Information
We use the information we collect to:
• Provide, operate, and maintain the Service
• Process and book appointments on your behalf
• Generate call transcripts, summaries, and analytics
• Send appointment confirmations and calendar invitations to your customers
• Deliver operational notifications (email, SMS) to your configured recipients
• Improve the accuracy and quality of our AI voice agents
• Provide customer support and respond to inquiries
• Comply with legal obligations
Sensitive information. Calls and messages may include sensitive information, such as financial or account details a caller chooses to share. We use sensitive personal information only as reasonably necessary to provide, secure, and improve the Service, and we do not use it to build advertising profiles or for targeted advertising.
4. Information Sharing
We do not sell your account information, call data, or your customers' information. Separately, certain website analytics and advertising cookies may involve the "sharing" of website-visitor data under some U.S. state privacy laws; you can opt out of this as described in Section 12 (Cookies and Tracking). We share information only in the following circumstances:
4.1 Service Providers
We use third-party services to operate the platform, including:
• LiveKit, real-time voice communication infrastructure
• OpenAI, large language model for AI voice agent conversations and analysis
• Deepgram, speech-to-text transcription
• Google Calendar API, calendar event creation and customer invitations
• Twilio, SMS notifications and telephony
• Clerk, user authentication and identity management
• Resend, transactional email delivery
• Stripe, payment processing
Each provider processes data only as necessary to perform their function and is subject to their own privacy policies.
4.2 Legal Requirements
We may disclose information if required by law, regulation, legal process, or governmental request.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.
4.4 SMS Opt-In Data
Mobile opt-in data and SMS consent will not be shared with any third parties or affiliates for marketing or promotional purposes. SMS consent is collected and used solely for the Account Notifications program described in our Terms of Service. SMS data is shared only with Twilio, our messaging service provider, for the sole purpose of delivering the messages you have opted in to receive.
5. Data Storage and Security
We store data on secure cloud infrastructure. We implement industry-standard security measures including encryption in transit (Transport Layer Security, TLS) and at rest, access controls, and regular security reviews. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. We cannot ensure the security of information you transmit to us over the internet, and to the fullest extent permitted by law we are not liable for unauthorized access to or disclosure of information that occurs despite reasonable safeguards. You are responsible for keeping your account credentials confidential.
6. Data Retention
We retain call recordings, transcripts, and associated data for as long as your account is active or as needed to provide the Service. You may request deletion of specific recordings or your entire account data at any time by contacting us. Upon account termination, we retain data for a reasonable period to allow export, after which it is permanently deleted.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
8. Your California and U.S. State Privacy Rights
If you are a resident of California or another U.S. state with a comprehensive consumer privacy law (for example Virginia, Colorado, Connecticut, Utah, Texas, or Oregon), you have additional rights regarding the personal information we collect about you as a visitor to our website. This section describes those rights and how to exercise them.
8.1 Categories of Information We Collect
In the past twelve months we have collected the following categories of personal information from website visitors:
• Identifiers, such as Internet Protocol (IP) address and online or device identifiers
• Internet or electronic network activity, such as pages viewed, links clicked, and how you interact with our site
• Inferences drawn from the above for analytics and advertising
We collect this information directly from you and automatically through the cookies and similar technologies described in Section 12. We do not collect or use sensitive personal information for the purposes described here.
8.2 Sources, Purposes, and Recipients
Sources: we collect the information above from you and from your device as you use our website. Purposes: we use it to operate, secure, and improve our website, to measure traffic, and to measure and improve our advertising. Recipients: we disclose it to the analytics and advertising providers described in Section 12 (for example, Google and Meta) and to service providers that support our website.
8.3 Your Rights
Subject to verification and to exceptions allowed by law, you have the right to:
• Know and access the categories and specific pieces of personal information we have collected about you
• Delete personal information we have collected from you
• Correct inaccurate personal information we maintain about you
• Opt out of the sale or sharing of your personal information and of targeted or cross-context behavioral advertising
• Limit the use and disclosure of sensitive personal information (we do not use sensitive personal information for advertising)
• Receive equal service and not be discriminated against for exercising your rights
• Opt out of profiling in furtherance of solely automated decisions that produce legal or similarly significant effects concerning you
8.4 How to Exercise Your Rights
To opt out of the sale or sharing of personal information and of targeted advertising, use the consent banner or the "Do Not Sell or Share My Personal Information" link on our website, or enable a Global Privacy Control (GPC) signal in your browser, which we honor. To request access, deletion, or correction, email norberto@alloyvoice.com. You may authorize an agent to submit a request on your behalf; we may ask the agent for proof of authorization and may ask you to verify your identity. We will respond within the time required by law, generally within 45 days, and may extend that period where permitted. If we decline your request, you may appeal by replying to our response, and where applicable you may contact your state attorney general.
8.5 Nevada Residents
Nevada residents have the right to direct a business not to sell certain personal information. We do not sell personal information as defined under Nevada law. You may submit a verified request regarding this right by emailing norberto@alloyvoice.com.
9. International Data Transfers
We are based in the United States and process and store information there. If you access the Service from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country or region. Where required, we use appropriate safeguards for these transfers.
10. EEA and UK Privacy Rights
If you are located in the European Economic Area (EEA) or the United Kingdom (UK), you have rights under the General Data Protection Regulation (GDPR), including the rights of access, rectification, erasure, restriction of processing, data portability, and objection, and the right to lodge a complaint with your local supervisory authority. Where we rely on your consent, such as for non-essential cookies, you may withdraw it at any time. For website data we act as a controller; for call data processed on behalf of our business customers we act as a processor, as described in Section 11 (Caller Privacy).
11. Caller Privacy
When callers interact with an AlloyVoice-powered phone line, the business operator (our customer) is the data controller for the call data. We act as a data processor on their behalf. Callers with questions about how their data is handled should contact the business they called directly.
12. Cookies and Tracking
Our customer dashboard (app.alloyvoice.com) uses only essential cookies for authentication and session management. Our public website (alloyvoice.com) uses cookies and similar technologies for analytics and advertising, including:
• Google Analytics 4, for website traffic and usage measurement (analytics)
• Meta Pixel, for measuring our advertising and building audiences on Meta platforms such as Facebook and Instagram (advertising)
• PostHog, for product and website analytics (analytics)
We manage these technologies through a consent banner (Cookiebot). You can accept or decline non-essential cookies and change your choice at any time using the cookie settings or the "Do Not Sell or Share My Personal Information" link. Declining stops these analytics and advertising technologies from loading.
Because the Meta Pixel and similar technologies may transmit identifiers to third parties for cross-context behavioral advertising, this activity may be considered a "sale" or "sharing" of personal information under certain U.S. state privacy laws. You can opt out at any time through the consent banner or that link, or by enabling a Global Privacy Control (GPC) signal in your browser, which we honor.
We use the following categories of cookies and similar technologies:
• Essential cookies, which are required for authentication, security, and core site functionality
• Analytics and performance cookies, which help us understand how the site is used
• Advertising cookies, which help us measure and improve our advertising
You can manage cookies through your browser settings and through our consent banner. For the third-party tools above, you can also use the providers' own controls, including Google (policies.google.com/technologies/ads), Meta (facebook.com/about/privacy), the Network Advertising Initiative (optout.networkadvertising.org), and the Digital Advertising Alliance (optout.aboutads.info).
Do Not Track. Some browsers offer a "Do Not Track" (DNT) signal. Our website does not currently respond to DNT signals. We do, however, honor the Global Privacy Control (GPC) signal as described above.
13. Children's Privacy
The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. The "Effective date" at the top of this page indicates the last revision.