AI intake for personal injury firms
Accident victims call several firms from the scene, the ER and the tow yard. AlloyVoice answers first, gathers the facts with empathy and books the consultation before the next firm picks up.
Built for PI firms that pay for the phone to ring
AlloyVoice fits firms with two to fifteen attorneys that already spend on marketing and run a lean intake desk. If this sounds like your firm, the calls you are missing are the ones we answer.
This is your firm if…
You run Google Ads or Local Services Ads for accident keywords, where a click costs $150 or more.
Calls come from the roadside, the ER and the tow yard, mostly after 5pm and on weekends.
One intake coordinator handles the phones, with voicemail behind them.
Two to fifteen attorneys across one to three offices, winning cases on speed of response.
What the market looks like
With AlloyVoice
40%
of law firms answer a prospective client’s phone call. It was 56% in 2019. Clio Legal Trends Report 2024
100%
of calls answered. Zero opportunities missed.
34%
of callers who reach voicemail never try the firm again. Oklahoma Bar Association
0
potential cases sent to voicemail. Spam and sales calls are screened out; every potential client is qualified and booked on the call.
42%
of evening and weekend inquiries go unanswered. Legal Marketing Association
24/7
nights, weekends and holidays answered like a Tuesday at 2pm.
Three calls every PI intake team knows
Accident calls do not wait for office hours, and the caller rarely calls twice.
The crash at 11pm
The caller is shaken, on the shoulder of the highway, and has just been told to “call a lawyer.” The agent slows down, checks they are safe and takes the basics.
The hospital call
A spouse calls from the waiting room between updates. The agent captures who was hurt, where they are being treated and the best number to reach the family.
The “is it worth anything?” call
Slip-and-falls, dog bites, rear-end collisions with no visible injury. The agent asks your screening questions so your team only calls back the cases you want.
Screened to your criteria, on the call
The agent follows your intake script in order and reads the key facts back to the caller.
What happened, and when and where did it happen?
Was anyone injured, and has anyone been treated by a doctor or hospital?
Was a police report or incident report filed?
Who was the other party, and do you know their insurance company?
Have you spoken with any insurance adjuster or signed anything?
Do you already have an attorney for this matter?
Auto, premises, medical malpractice and wrongful death can each have their own questions and booking rules.
First to answer, first to sign
Personal injury callers retain the firm that answers. AlloyVoice makes sure that is you.
Picks up at 2am like it is 2pm
Every call answered, nights, weekends and holidays, while the caller is still motivated to talk.
Screened before you call back
Injury, treatment, liability and timing captured on the call, so your intake team spends its time on the cases worth pursuing.
Every lead source measured
See which billboards, ads and referral partners produce booked consultations, not just calls.
Questions PI firms ask
Before you add AlloyVoice to your intake.
Your questions, in your order: what happened, injuries and treatment, police report, the other party and their insurer, contact with adjusters, and whether they already have an attorney. Anything else you screen for can be added during setup.
The agent notes it, explains politely that the firm cannot advise on a matter another attorney is handling, and logs the call so nothing is lost.
Yes. Each case type can have its own questions, screening criteria and booking rules, so a rear-end collision and a surgical error are handled the way your team would handle them.
Other practice areas
The same intake agent, tuned to how each practice takes on clients.
- Criminal DefenseArrests happen at midnight and the family calls from the precinct parking lot. Be the firm that answers.Learn more
- Family LawDivorce and custody callers rarely leave a voicemail. They call the next firm. Answer first, and with care.Learn more
- ImmigrationImmigration callers want answers now, and the firm that responds first gets the case. Detention calls cannot wait until morning.Learn more
- Estate Planning & ProbateGrieving families and cautious planners both call when they are finally ready. Answer with patience and book the meeting.Learn more
- Employment LawSomeone just lost their job and is calling from the parking lot at 5:30pm. Answer while the details are fresh.Learn more
- Bankruptcy & Debt ReliefDebt callers are embarrassed and often call late at night. Answer without judgment and book the consultation.Learn more
- Workers’ CompensationInjured workers call from the job site, the clinic and the break room. Answer first and capture the claim.Learn more
Answer the crash call before the next firm does
See AlloyVoice handle a personal injury intake in a 20-minute demo.